Westnet
Westnet, a subsidiary of iiNet Limited, was founded in the city of Geraldton, Western Australia in 1994, with a simple goal – provide no-nonsense and good-value Internet and phone services to customers, backed up by a dedicated team of friendly customer service staff who would always look after them.iiNet’s acquisition of the company in 2008 was a marriage of two companies with a similar focus on providing top-notch customer service, and today Westnet customers still enjoy the same level of support since the very beginning, while taking full advantage of iiNet’s global Internet network and large suite of products, including Fetch TV and mobile broadband and phone services.Westnet’s parent company iiNet has a long history of being a challenger in the Australian telecommunications market, and is a global leader in customer service, winning dozens of awards for providing an awesome experience for customers since its founding in 1993. Ref: www.westnet.com.au
Happy with Westnet. Consultant was very patient and helpful!
Very poor customer service. I applied their service online and received my sim card two days later. A sim card and a letter were saying that the activation will take up to 72 hours. However, a week after that, there was still no activation and even explanation. I called them but did not make any sense.
So far so good!
My network connection drops frequently. Till now, I have sent at least 10 emails to customer service, but nothing has happened to fix my problem.
For customer service and support, I can’t say anything bad because they have been fantastic. I can always get assistance on the phone like checking my bills / usage at any point in time and reprint. Not once over a six year period has there been an error in my bill.
We have been with Westnet now for over 5 years. Even living in a rual area the internet, costs, speed & service of Westnet have never been better.