On May 30, 2018, Virgin Mobile announced the that the Virgin Mobile will stop selling services to new customers since June 15, 2018.

If you have service or contract with Virgin Mobile, what to do after they stop selling new service.

First of all, the customer can continue to use their service if signed for a 24-month contract or move to Optus for the customer who closes to finishing their contract. If you are not satisfied with Virgin Mobile, you can try to cancel your contract and move to a more desirable plan from other providers.

How To cancel the Virgin Mobile 24-month mobile phone plan

If you have a 24-month contract mobile phone plan, you can leave your contract early without a termination fee. You only need to pay pro-rata service charge for the final month.

How does Pro-rata work out
If you spend a minimum of $40 per month, but you would like to leave early, you will be charged ( $40 x ( total days of the month on Virgin Mobile service % total days of the month) ).

How To cancel the Virgin Mobile 12-month mobile phone plan

For customer who has the 12-month mobile phone plan contract, you will need to pay early exit fees.

How To cancel the Virgin Mobile 12-month mobile broadband plan

Like Virgin Mobile 12-month mobile phone plan, if you would like to cancel the mobile broadband contract, you will need to pay the early exit fees.

How to calculator early exit fees

Monthly fee x 0.25 x months remaining on the contract
e.g If you are on the $60.00 mobile phone plan and would like to leave after 9 months, you will need to pay $45.00

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