No customer support, no contact. 14 phone calls and several emails with no contact from them. I’m unable to send and or receive emails.

Please do not engage with this company.

Have been with Node 1 for about 6 years. Once they were sold to TPG the customer service support has deteriorated to such an extent that they are impossible to deal with.

Have now cancelled them.

they emailed me my bill,so i hit pay now and paid $32.80 with my credit card and got a receipt number,2 days later i got a message from moose and it said my bill is over due,then 1or 2 days later,moose restricted my calls an text,so could not contact any one,i was so angry and frustrated,i did not know what to do cause i couldnt contacct moose or anyone else,so then i got on my laptop and got on the moose app and paid my bill again and the restriction lifted i was able to use my phone again,i eventually got thru to moose and explained everything the next day,they said take screenshots of were it came out my bank account twice,with 2 receipt numbers and email it to them ,so i did that and never heard back from them for weeks i eventually got thru to them on phone again someone differnt who could hardly talk english told me to do the same thing again,more moose bills kept commimg and they were more expensive then previous ,they didnt compensate me for there incompetence ,so i have had enuff of moose and hav been a loyal custemer for 10 years,i am going to another provider,mooes can stick it up there ass

One of the worst guys in town. Please, avoid Optus as much as you can. Do not say, you weren’t warned. Terrible communication. No synergy between Online service providers and Optus outlets. I won’t waste my time listing their inefficiencies. AVOID THEM, THAT’S ALL.

After twice now being so Blazey about their operations to the fact lives have been lost, because 99% of stuff is done OS and 99% of them can’t understand English. Government should not just give them some multi billion dollar fine, instead shut them down in Australia and use the money to pay back EVERY customer that has had the misfortune of using them.

You would think a large company with a history like optus, would invest in its systems/processes. I am almost dealing with errors with my bill monthly, they have merely increased the fees on my plan with no benefit over and over, I have only stayed because of the EPL soccer, now that is gone, no need to anymore. It is genuinely appalling how bad the service and pricing is, company needs an overhaul.