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it takes ages to get help
My online account has always had issues, so I cannot update my new card or anything. I always have to get in touch with someone for a simple thing, and it takes 1 hour before i talk to someone
prices keeping going up while exposing your data
No care and no responsibility for complete incompetence but prices keep going up
Will charge you unexpectedly
I signed up to Dodo because they offered a cheap $23 plan which had the basics. I was fine with this but after only a month of being with them they increased my monthly payment by $3, making it more expensive than the previous plan I was on with amaysim. I was going to find another service but I decided to give them a chance. So far customer service has been touch and go plus-compared to the amaysim $25 plan I have had more issues speed and connecting calls than I ever did with previously. I hope this changes so I can give a better rating in the future but for now 1 star.
Bad VERY BAD
No customer support, no contact. 14 phone calls and several emails with no contact from them. I’m unable to send and or receive emails.
Please do not engage with this company.
such poor customer support
Have been with Node 1 for about 6 years. Once they were sold to TPG the customer service support has deteriorated to such an extent that they are impossible to deal with.
Have now cancelled them.
incompetent
they emailed me my bill,so i hit pay now and paid $32.80 with my credit card and got a receipt number,2 days later i got a message from moose and it said my bill is over due,then 1or 2 days later,moose restricted my calls an text,so could not contact any one,i was so angry and frustrated,i did not know what to do cause i couldnt contacct moose or anyone else,so then i got on my laptop and got on the moose app and paid my bill again and the restriction lifted i was able to use my phone again,i eventually got thru to moose and explained everything the next day,they said take screenshots of were it came out my bank account twice,with 2 receipt numbers and email it to them ,so i did that and never heard back from them for weeks i eventually got thru to them on phone again someone differnt who could hardly talk english told me to do the same thing again,more moose bills kept commimg and they were more expensive then previous ,they didnt compensate me for there incompetence ,so i have had enuff of moose and hav been a loyal custemer for 10 years,i am going to another provider,mooes can stick it up there ass
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